Frequently Asked Questions

Who is FleaTickWorm.co.nz?

We’re a proudly New Zealand family business, founded to make it easier for Kiwis to protect their pets from fleas, ticks, and worms. Our team is led by Dr. Feargus, a trusted Kiwi vet who’s spent decades caring for pets across Aotearoa. We’re locals, just like you, and we care deeply about the health and happiness of New Zealand pets.

Is FleaTickWorm.co.nz a New Zealand company?

Yes, 100%! We’re NZ-owned and operated, based right here in Aotearoa. We understand New Zealand’s unique climate, conditions, and parasite risks, and we tailor our product advice to suit Kiwi pets and lifestyles.

Who is Dr. Feargus?

Dr. Feargus is a New Zealand veterinarian with years of hands-on experience in both rural and urban vet practice. He’s passionate about helping pet owners keep their animals healthy year-round and oversees all our product recommendations to ensure they’re safe, effective, and vet-approved.

Why should I trust FleaTickWorm.co.nz?

Because we’re not just another online store. We’re pet health experts. Our vet-led team only stocks proven, high-quality brands used and recommended by Kiwi vets. Plus, we’re fully transparent about what we sell, how to use it, and why it’s right for your pet.

Do you ship within New Zealand?

Absolutely. We ship fast, NZ-wide from Kaitaia to Bluff. Orders are dispatched quickly from our local warehouse so you get your pet’s treatment when you need it, not weeks later.

How fast is your delivery?

Super fast. Most orders arrive within 1–3 working days. Because we’re based in New Zealand, there are no international delays or customs hold-ups, just quick, reliable delivery straight to your door.

Are your products authentic?

Yes. Every product we sell is genuine and sourced through official NZ veterinary suppliers. No parallel imports or knock-offs here. You get the same trusted brands your vet uses, at a fair Kiwi price.

Do you understand what pets in NZ really need?

We sure do. New Zealand’s conditions are unique, from our humid Northland summers to our cooler southern climates, and so are the parasites we deal with. That’s why every product and piece of advice on our site is designed specifically for NZ pets, NZ weather, and NZ families.

Can I get vet advice through your site?

Yes. You’ll find vet-backed guidance throughout our website, written and reviewed by Dr. Feargus. We explain how each treatment works, when to use it, and what’s best for your pet’s breed, size, and lifestyle.

Why buy from you instead of a big overseas retailer?

Because we’re local, faster, and we actually care. When you shop with us, you’re supporting a New Zealand family business, not an offshore warehouse. You get vet-approved products, real Kiwi support, and fast delivery, all backed by people who truly understand your pets.

Product & Treatment Questions

Are your flea, tick, and worm treatments safe for my pet?
Yes. Every product we sell is vet-approved and sourced from certified, trusted suppliers. We only stock treatments that meet the highest safety and efficacy standards and that we’d confidently use on our own pets. Always follow the dosage instructions and talk to a vet if you're unsure which product is right for your pet’s age, weight, or health condition.

Do I need a prescription to buy flea, tick, or worm treatments?
No prescription is required for the products we offer. All items available on our store are non-prescription parasite preventatives you can purchase and use safely at home, without a vet visit.

How do I know which flea or worm product is right for my pet?
We recommend choosing based on your pet’s weight, age, and lifestyle. You’ll find detailed product information on each page to help guide your decision. Still unsure? You can contact us and we’ll be happy to help you choose the best option for your dog or cat.

How long does it take for flea or worm treatments to start working?
Most spot-on and chewable flea treatments start killing fleas within 4 to 8 hours. Worm treatments often begin working within a day. However, full results may take a few days depending on the product, your pet, and the environment. For ongoing protection, it's important to treat monthly and clean bedding, floors, and other areas where parasites may hide.

Are your products genuine and from reputable brands?
Yes, absolutely. We only sell authentic, brand-name products sourced from licensed, certified wholesalers. No grey market stock or imports of unknown origin. Our vet-led team personally verifies everything we offer so you can shop with confidence.

Orders & Checkout

How do I place an order?
Simply browse our collections, choose the right product for your pet, and click "Add to Cart." When you're ready, go to checkout and follow the steps to enter your shipping and payment details. It’s quick, secure, and mobile-friendly.

What payment methods do you accept?
We accept major credit and debit cards, as well as secure digital payment options like PayPal, Google Pay, Apple Pay, and Shop Pay. All payments are encrypted for your safety.

Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, we may be able to change or cancel it. Contact us  as soon as possible with your order number and we’ll do our best to help. Once an order has been dispatched, we can no longer make changes.

I didn’t receive an order confirmation email. What should I do?
Please check your spam or promotions folder first. If you still can’t find it, contact us with your name and the email you used to order, and we’ll confirm it for you.

Do you offer bulk or multi-pet discounts?
We offer ongoing savings through our Subscribe & Save service, and occasional promos for multi-pet households. Sign up for our newsletter to stay in the loop on deals and offers.

Shipping & Delivery

Where do you ship to?
We ship to most locations within our supported countries. At checkout, you’ll see available shipping options based on your location. If you're unsure whether we ship to your area, feel free to contact us.

How long does delivery take?
Most orders are dispatched within 1 business day. Delivery usually takes 2 to 7 business days depending on your location and chosen shipping method. You’ll receive tracking details as soon as your order is on the way.

How much does shipping cost?
Shipping costs vary by location and order size. You’ll see the exact cost at checkout before you confirm your order. We sometimes offer free shipping promotions, so keep an eye out.

Can I track my order?
Yes. As soon as your order ships, you’ll receive a tracking link by email. You can follow your parcel every step of the way.

What happens if my order is delayed or lost?
If your order is delayed beyond the expected timeframe or appears lost, contact us right away. We’ll investigate with our shipping partner and make sure you're not left out of pocket. We're here to help.

Returns, Refunds & Issues

What is your return policy?
If you’re not happy with your order, contact us within 30 days of delivery. We’ll help you return unopened items for a refund or store credit. Unfortunately, we can’t accept returns on opened treatments for safety reasons.

My order arrived damaged or incorrect—what should I do?
We’re really sorry about that. Please contact us with your order number and a photo of what you received. We’ll make it right with a replacement, refund, or store credit.

I entered the wrong shipping address. Can I fix it?
If your order hasn’t shipped yet, contact us immediately and we’ll update the address. If it has already shipped, we’ll work with the courier to try and reroute it, but we can’t guarantee success. We'll do our best to help.

My order hasn’t arrived—what should I do?
Check your tracking link first for any updates. If it’s been longer than the estimated delivery timeframe, contact us and we’ll follow up with the courier. We’ve got your back.

How do refunds work?
Once we’ve received and approved your return, or confirmed an issue with your order, we’ll process your refund to the original payment method. Refunds usually appear within 5 to 10 business days depending on your bank.

Subscribe & Save

How does Subscribe & Save work?
It’s simple. Choose your product, set how often you want it delivered, and we’ll ship it automatically. You save on every order and never run out of flea, tick, or worm protection.

Can I change or cancel my subscription anytime?
Yes. You can pause, skip, or cancel your subscription at any time through your account. No fees, no hassle—you’re in control.

Do I still get tracking with subscription orders?
Absolutely. Every Subscribe & Save order is treated just like a regular order. You’ll get an email with tracking info as soon as it ships.

Will I be reminded before each shipment?
Yes. We’ll send you a reminder email before each refill is sent, giving you time to make any changes to your subscription if needed.

Do I still get discounts when I subscribe?
Yes. Subscribers automatically get exclusive savings on every order. You don’t need to enter any promo codes—just set up your subscription and the discount is applied.

About FleaTickWorm & Trust

Who is FleaTickWorm?
FleaTickWorm was founded by Dr. Feargus McConnell, a veterinarian with a passion for helping pets and the people who care for them. We’re a vet-led, family-run business dedicated to making parasite protection easier and more affordable.

Are you a legitimate business?
Yes. We are a trusted online pet health store, and all our products are genuine, sourced from licensed wholesalers. Our team includes real vets, and we’re proud to offer expert advice, fast delivery, and excellent service.

Do you really care about pets?
Absolutely. We only sell products we’d use on our own pets, and our mission is to help pet parents access safe, effective parasite protection they can trust. We’re here to help—not just sell.

How can I contact you?
You can reach us anytime through our Contact Us page. Our friendly, vet-led support team reads every message and is happy to help with anything from product advice to order questions.

Why should I shop with FleaTickWorm instead of other stores?
We’re not just another online retailer. We’re vet-led, customer-focused, and we care deeply about pets. We back our products with real advice, real service, and a commitment to quality you can count on.

Product Usage & Safety

Can I bathe my pet after using a flea treatment?
We recommend waiting at least 48 hours after applying a spot-on flea treatment before bathing your pet or letting them swim. This allows the treatment to fully absorb and work effectively.

What if my pet licks the flea or worm treatment?
If your pet licks the treatment, they may experience drooling or mild stomach upset. Keep pets separated after application until the treatment site is dry. If your pet shows any concerning symptoms, contact a vet right away.

Can I use flea and worm treatments at the same time?
Yes, in most cases it’s safe to use flea and worm products together, especially if they’re from reputable brands and given according to instructions. If you're unsure, check the product label or ask us for vet-backed advice.

Is it safe to use these treatments on pregnant or nursing pets?
Some products are safe for use during pregnancy or lactation, while others are not. Always check the product label and speak with a vet if your pet is pregnant, nursing, or has a health condition.

Do I need to treat my home if my pet has fleas?
Yes. Fleas can live in carpets, bedding, and furniture. To fully break the flea life cycle, we recommend washing your pet’s bedding, vacuuming regularly, and considering a home spray or treatment alongside your pet’s medication.

Account & Subscription Management

How do I create an account?
You can create an account by clicking the account icon at the top of our site and following the sign-up prompts. Having an account makes it easy to manage orders, subscriptions, and personal details.

I forgot my password. How do I reset it?
Click the "Forgot password?" link on the login page, enter your email, and we'll send you a link to reset it. If you have any trouble, contact us and we’ll help you regain access.

How do I update my shipping or billing information?
Log in to your account and go to your account settings. From there, you can update your address and payment details at any time. Be sure to save your changes before your next scheduled order.

Can I change the product or size in my subscription?
Yes. You can swap products, adjust pack sizes, or change delivery frequency at any time through your account dashboard. If you need help, just contact our team and we’ll make the changes for you.

How do I cancel or pause my subscription?
Log in to your account, go to the subscriptions section, and choose to pause or cancel. You’re in full control and can manage your subscription at any time. No fees or penalties.